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Improving Face-to-Face Relationships
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By Edgar H. Schein
Winter 1981
Reprint 2225
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Volume 22, Number 2, pages 43-52, 10 pages
Primary Topic: Human Resources
SummaryIn this paper, the author suggests that the key element to successful implementation of solutions to managerial problems lies in the improvement of face-to-face relationships. He goes on to articulate the factors involved in building and maintaining effective interpersonal communication. Particular attention is given to the repair strategies and skills needed to mend damaged relationships. |
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