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The Control Function of Management
By Kenneth A. Merchant
Summer 1982
Reprint 2344
Volume 23, Number 4, pages 43-55, 13 pages
Primary Topic: Operations

Summary

The control function of management can be a critical determinant of organizational success. Most authors discuss control only through feedback and adjustment processes. This article takes a broader perspective on control and discusses the following questions: What is good control? Why are controls needed? How can good control be achieved? If multiple control strategies are feasible, how should the choice among them be made?

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