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Investment in Technology — The Service Sector Sinkhole?
By Gregory P. Hackett
Winter 1990
Reprint 3129
Volume 31, Number 2, pages 97-103, 7 pages
Primary Topic: Technology and Innovation

Summary

Investments in service-sector technology have perhaps been less carefully monitored than have those in manufacturing sector technology. This paper analyzes the reasons for service-sector technology's sometime disappointing performance and proposes a systematic approach to technology investment planning and implementation.

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