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The New Industrial Engineering: Information Technology and Business Process Redesign
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By Thomas H. Davenport and James E. Short
Summer 1990
Reprint 3141
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Volume 31, Number 4, pages 11-27, 17 pages
Primary Topic: Technology and Innovation
Secondary Topic: Leadership
SummaryThose aspiring to improve the way work is done must begin to apply the capabilities of information technology to redesign business processes. Business process design and information technology are natural partners, yet industrial engineers have never fully exploited their relationship. The authors argue, in fact, that it has barely been exploited at all. But the organizations that have used IT to redesign boundary-crossing, customer-driven processes have benefited enormously. This article explains why. |
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on pricing and academic discounts.
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