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The Information Systems Outsourcing Bandwagon
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By Mary C. Lacity and Rudy Hirschheim
Fall 1993
Reprint 3516
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Volume 35, Number 1, pages 73-86, 14 pages
Primary Topic: Technology and Innovation
SummaryEastman Kodak's success in outsourcing its information systems (IS) department has triggered intense interest. Many executives are asking whether the IS function can be considered a commodity service, best managed by a large supplier. To dig beneath the media success stories, the authors studied fourteen Fortune "500" companies that faced outsourcing decisions. Their experiences are sobering news to anyone ready to jump on the bandwagon. More detailed descriptions of their case studies appear in the authors' book, Information Systems Outsourcing: Myths, Metaphors, and Realities (Wiley, 1993). |
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