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The Value of Selective IT Sourcing
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By Mary C. Lacity, Leslie P. Willcocks and David F. Feeny
Spring 1996
Reprint 3731
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Volume 37, Number 3, pages 13-25, 13 pages
Primary Topic: Technology and Innovation
SummaryWhy does the outsourcing of IT frequently fail to produce the expected cost savings or other benefits? Perhaps because managers don't carefully select which IT activities to outsource. The authors examined sixty-two sourcing decisions at forty organizations through interviews with senior business executives, CIOs, consultants, and vendor account managers. From their data, they developed a set of frameworks to clarify sourcing options and aid managers in deciding which IT functions to contract out and which to retain in-house. |
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