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How Facts Change Everything (If You Let Them)
By Jimmy Guterman and Edward Tufte
Summer 2009
Reprint 50409
Volume 50, Number 4, pages 35-38, 4 pages
Primary Topic: Technology and Innovation
Secondary Topic: Operations

Summary

Edward R. Tufte, author of The Visual Display of Quantitative Information and other classics of information visualization, says that businesses would think better, make better decisions and present themselves more powerfully if they would only learn to talk — both among themselves and externally — in facts. To present themselves and their products better and more honestly, Tufte recommends that companies concentrate on delivering facts (rather than pitches), deliver as many of those facts as they can, not count on the marketing department to make it happen, and look to news sites and scientific publications for models of success. In particular, he argues that Google Inc. is where most companies should turn for design inspiration, and Tufte continues his examination of the corrosive influence that he says presentation software has on thought. Following his big ideas about information presentation, he says, will help companies differentiate themselves.

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