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The Benefits of Commitment
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By Andreas B. Eisingerich and Matthias Seifert
Fall 2009
Reprint 51104
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Volume 51, Number 1, pages 15-16, 2 pages
Primary Topic: Service and Quality
Secondary Topic: Global Business
SummaryService businesses that collaborate with many organizations tend to be less innovative — and less profitable — than those that work with a smaller number of partners. |
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on pricing and academic discounts.
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